Renewal by Andersen® Window Replacement Warranty, Products & Installation
Learn More about your Renewal by Andersen® Fully Transferable, Limited Window Replacement Warranty!
Renewal by Andersen warrants their replacement windows under a fully transferable limited warranty for parts, labor, and original installation service! Read on to learn what these warranties entail.
Download Acclaim Warranty for windows installed after June 1, 2024
Download Limited Warranty for units purchased after May 1, 2016
Download Limited Warranty for units purchased before May 1, 2016
Transferable Limited Warranty on Glass
The glass in Renewal by Andersen® factory glazed windows (including high-performance Low-e4® glass, high-performance Low-e4® Sun glass, high-performance Low-e4® SmartSun™ glass, high-performance SmartSun glass with HeatLock® technology, patterned glass [including obscure, fern, reed and cascade designs]), Finelight™ grilles, divided light grilles and tempered versions of these glass options is warranted to be free from defects in manufacturing, materials, and workmanship for twenty (20) years from the original installation date. It is also warranted not to develop, under normal conditions, any material change in appearance resulting from manufacturing defects. Or, as a result of premature failure of the glass or organic seal for twenty (20) years from the original installation date. This limited warranty on glass does not apply to special order glazings, art glass, insulated art glass, impact-resistant glass, or glass that is not factory installed by Renewal by Andersen®.
In the event a glass failure occurs as a result of a defect in manufacturing, materials, or workmanship within the limited warranty period, Renewal by Andersen®, at its option, will: [1] provide and install the appropriate replacement glass product or [2] provide a factory-authorized repair to the existing glass. Such replacement or repair is warranted for the remainder of the original limited warranty period.
Transferable Limited Warranty on Fibrex Material Components
The Fibrex® material components of your Renewal by Andersen® windows (including frame, sash, and exterior grilles) are warranted not to flake, rust, blister, peel, crack, pit, or corrode. In addition, they are warranted to be free from defects in manufacturing, materials, and workmanship for a period of twenty (20) years from the original installation date.
In the event a Fibrex material component fails as a result of a defect in manufacturing, materials, or workmanship within the limited warranty period, Renewal by Andersen®, at its option, will: [1] provide and install the appropriate replacement parts or [2] provide a factory-authorized repair to the existing product. Such replacement or repair is warranted for the remainder of the original limited warranty period.
Transferable Limited Warranty on Components Other Than Glass
The non-glass portions of your Renewal by Andersen® windows (including non-electric operators, locks, lifts, balance systems, hinges, handles, insect screens, weatherstripping, sash, and frame members) are warranted to be free from defects in manufacturing, materials, and workmanship for a period of ten (10) years from the original installation date.
In the event a component other than glass fails as a result of a defect in manufacturing, materials, or workmanship within the limited warranty period, Renewal by Andersen®, at its option, will: [1] provide and install the appropriate replacement parts or [2] provide a factory-authorized repair to the existing product. Such replacement or repair is warranted for the remainder of the original limited warranty period.
Transferable Limited Warranty on Exterior Color Finish
The non-glass and material components of your Renewal by Andersen® windows (including, but not limited to, non-electric operators, locks, lifts, balance systems, hinges, handles, insect screens, weatherstripping, sash, and frame members) are warranted to be free from defects in manufacturing, materials, and workmanship for a period of ten (10) years from the original installation date.
In the event a component other than glass fails as a result of a defect in manufacturing, materials, or workmanship within the limited warranty period, Renewal by Andersen®, at its option, will: [1] provide and install the appropriate replacement parts, or [2] provide a factory-authorized repair to the existing product. Such replacement or repair is warranted for the remainder of the original, limited warranty period.
Transferable Limited Warranty on Installation
Installation of your Renewal by Andersen® replacement windows, or other Andersen window and/or door products by an authorized Renewal by Andersen® contractor, is warranted for a period of two (2) years from the date of original installation. During this period, should your Renewal by Andersen® window or door fail to perform according to our specifications due to improper original installation, we will bring the workmanship up to our professional standards, at no cost to you.
This limited warranty on installation does not extend to labor/services performed by anyone other than the original authorized installer or other authorized Renewal by Andersen contractor, nor to the installation or repair of any finishing or other materials that have been applied to or adjacent to the product after the initial installation.
No Other Warranties or Representations
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS, BUT IN NO CASE WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE. RENEWAL BY ANDERSEN EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT, OR OTHERWISE. THE REMEDY OF REPAIR OR REPLACEMENT OF THE ACTUAL PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGE.
Applicable Law
This Limited Warranty is only applicable in the U.S.A. (i.e. the fifty states and the District of Columbia) and Canada. This Limited Warranty gives you specific legal rights. You may have other rights that vary from state to state or province. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitation of the duration of an implied warranty. If that is the case, the above limitations or exclusions may not apply to you. If any specific term of this Limited Warranty is prohibited by any applicable law, it shall be null and void. However, the remainder of this Limited Warranty shall remain in full force and effect.
What is Not Covered by this Limited Warranty
In addition to any other limitations or exclusions in this Limited Warranty, Renewal by Andersen® shall have no obligation for product failure, damage, or costs due to or related to the following:
- Product modifications or glass shading devices (e.g. glass tinting, security systems, improper painting or staining, insulated coverings, etc.)
- Failure due to the application of non Renewal by Andersen hardware (e.g. locksets, trim sets, hinges, panic hardware, closers, etc.)
- Water infiltration other than as a result of a defect in manufacturing, materials, or workmanship
- Failure as a result of settling, or structural failure of the structure in which the products are installed
- Condensation, other than as a result of a defect in manufacturing, materials, or workmanship
- Improper maintenance, such as use of brick wash, razor blades, sealants, sanding, or improper washing
- Failing to properly seal and maintain the exposed wood portions and veneer of a product in accordance with Renewal by Andersen® painting or staining guidelines
- Fading of furniture, flooring, window coverings, or other surrounding materials
- Chemicals or airborne pollutants such as salt or acid rain
- Accidents
- Acts of God
- Normal wear and tear
Additional Items Excluded From This Limited Warranty
- Products not manufactured by Renewal by Andersen®
- Installation services by anyone other than authorized Renewal by Andersen installers
- Removal of Renewal by Andersen® windows from the structure in which it was originally installed by anyone other than an authorized Renewal by Andersen installer
- The performance of the low-maintenance exterior glass coating on products with high-performance Low-e4®glass (Performance will vary depending on environmental conditions)
- Slight glass curvature, minor scratches, or other imperfections in the glass that do not impair structural integrity or significantly obscure normal vision
- Rattling of grille bars within an air space
- Insects passing through or around the insect screen
- Tarnish or corrosion to hardware finishes
- Special glazings – contact us concerning the limited warranty on special glazings
- Art glass and decorative, insulated art glass, impact-resistant glass
The Following Have Their Own Limited Warranties and Are NOT Covered By This Limited Warranty
- Renewal by Andersen® Series 2 windows and patio doors
- Andersen®A-Series windows and doors
- 400 Series and 200 Series windows and doors
- 400 Series windows with Stormwatch®protection and impact-resistant glass
- 100 Series windows and doors | storm doors
- E-Series windows and doors
- Silver Line®windows and doors
- American Craftsman® windows and doors
- Weiland® windows and doors
Warranty Claim Procedure
To make a claim under this Limited Warranty, contact the nearest Western Products showroom. We will contact you to investigate your claim within approximately two weeks after notification. At that point, we will arrange for appropriate action. Warranty services may be provided by Renewal by Andersen® and/or an authorized Renewal by Andersen® service provider.
You Can Help Us Serve You Faster By Providing The Following Important Information
- The serial number of the affected product (e.g., located on a label affixed to the top or side of the window frame)
- Description of the product concerns
- Documentation of the purchase date, if available
- Your name, address (with zip code) where the product is installed, and telephone numbers
Non-Warranty Repair
All costs related to any repair that is not covered by this Limited Warranty, would be your responsibility. Also, you will be responsible for all costs related to any repair which is outside of the limited warranty period. When warranty coverage is unclear, Renewal by Andersen® may charge an inspection fee for any on-site product inspections. If the inspector determines the Renewal by Andersen® product has a defect covered by this Limited Warranty, the inspection fee will be waived.
Learn More about our Window Replacement Warranty & Schedule your Free Estimate!
Our commitment to exceptional service has made Western Products the most trusted name in home improvement since 1948! Schedule a complimentary estimate and learn more about our window replacement warranty and home services.
Call Western Products today at 1-800-743-3632.