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  • Customer Relations
  • Fargo, ND

Part-Time Customer Relations Specialist

Looking for a part-time opportunity that lets you connect with people while building valuable skills? We are seeking a personable and motivated Part-Time Customer Relations Specialist to be the first voice and face for our customers! As part of the customer experience, you will utilize technology to assist customers over the phone, in person, and through text and email.

Our Customer Relations Specialists earn a competitive base salary with the potential to earn additional performance-based pay. There is no limit to the amount of performance pay you can earn, as it is based on the number of outbound calls you make and appointments you set.

Why You Should Apply

  • Earn $18-$20 per hour, plus additional earning potential
  • Join a supportive, professional team that truly believes hard work should be rewarded
  • Fun, flexible, family-oriented culture
  • Enjoy Sundays and Mondays off
  • Work Tuesday–Friday afternoons, plus Saturdays:
    • Tuesday–Thursday: 1:00–6:30 pm
    • Friday: 1:00–5:00 pm
    • Saturday: 9:00 am–2:00 pm

Responsibilities

Customer Communication and Appointment Scheduling

  • Communicate with homeowners regarding our products and services through outbound and inbound phone calls, texts, emails, and in person in the showroom
  • Schedule appointments for our specialists to meet with the homeowner regarding their home improvement projects utilizing our customer database

In-Person Customer Experience

  • Create and enhance an inspiring atmosphere that helps guests visualize their project by maintaining a clean, organized showroom and workspace
  • Work occasional in-person events to set appointments and provide a great customer experience

Relationship Management

  • Build and nurture strong professional connections with customers, earning their trust and respect through consistent and reliable communication
  • Assist customers with payments and other services using various digital tools
  • Other office-related duties

Requirements

  • Customer service experience involving contact with customers on the phone and in person
  • Excellent computer skills, including familiarity with Microsoft applications, customer databases, and scheduling software; ability to navigate multiple windows, screens, and programs; and ability to learn new programs quickly
  • Strong verbal, written, and interpersonal communication skills
  • Excellent organizational skills

If you love working with people and want to be part of a supportive team, apply today!

How to Apply

  • Click here to fill out an online application.
  • Click here to download the pdf application and email it to careers@westernproducts.com, fax it to 701-232-6666 with Attention: Western Products, or drop it off at our Fargo location. Note: You need to have Adobe Reader 9.0 or later to fill out the application electronically.

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Company Info

Western Products has been in business for over 75 years and is recognized as one of the largest home improvement companies in the Upper Midwest. We’re proud to carry American-made products, including siding, windows, doors, roofing, gutters, cabinets, outdoor furniture, and more. Our award-winning team is committed to improving quality of life for both homeowners and our co-workers.

Western Products & Affiliates is a group of family-owned companies involved in real estate, manufacturing, and construction. As an affiliated group, we can offer great benefits and opportunities for growth and career advancement.

Western Products is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, age, or veteran status.

We are a drug-free workplace with pre-employment drug testing.